“Difficult” patients

As a healthcare professional working in a hospital or clinic, you are faced with many challenges, one of which is dealing with patients who may not always treat you with kindness, calmness, or patience. These interactions can be emotionally draining, leaving you feeling frustrated, exhausted, and overwhelmed. It is helpful to take measures to protect yourself from their negativity.

One empowering way to do so is by using grounding techniques. These are simple strategies that not only help you stay present in the moment but also empower you to remain calm and in control. For instance, you may focus on your breath, feeling the air moving in and out of your body, or concentrate on a physical object, like a pen, an alcohol pad, or a picture on the wall.

By staying clear, grounded, and level-headed, you can avoid getting caught up in the fight-or-flight mode, a natural response to stress that can lead to burnout and exhaustion. When you are in fight-or-flight mode, your body releases adrenaline and cortisol, making you feel anxious, irritable, and unable to think clearly. Grounding techniques, such as focusing on your breath or a physical object, can help regulate these stress hormones, promoting a sense of calm and clarity.

By grounding yourself, you can activate your prefrontal cortex, the part of your brain responsible for decision-making, problem-solving, and creativity. When you are grounded, you can think more clearly, make better decisions, and provide superior patient care, boosting your confidence in challenging situations.

So, the next time you encounter a challenging situation with a patient, take a moment to ground yourself. Use your breath or a physical object to stay present and focused. Remember, you have the innate ability to remain calm and in control, even in the most stressful situations. This reassurance can protect you from burnout and provide better patient care.


Join our next FREE Masterclass on ‘How to Take Action’ and learn practical strategies from Christine to overcome the root causes of inaction and achieve your goals. You will also learn how to balance client care, administrative tasks, and personal development while prioritizing your own well-being. Sign up now and take the first step towards a more productive, fulfilling, successful, and sustainable practice.